Frequently Asked Questions
What does Midia M Metal specialise in?
We specialise in commercial kitchen ventilation, stainless steel fabrication, bespoke metalwork, canopy systems, ducting, and related installation support across the UK.
How do I request a quote for a custom project?
You can use the quote form on our website and send over your dimensions, drawings, site photos, and any technical requirements. The more detail you provide, the more accurate the quotation will be.
Do you offer both standard products and custom fabrication?
Yes. We supply selected ready-to-order products through our shop and also handle made-to-order fabrication for projects that need custom sizes, layouts, or finishes.
Can you help with design and product selection?
Yes. If you are unsure which canopy, ducting, fan, or stainless steel solution is right for your site, we can review your requirements and recommend a practical setup.
Do you provide installation services?
Yes. In addition to fabrication and supply, we can support installation projects depending on the scope, location, and scheduling requirements.
How long does a custom fabrication order take?
Lead times depend on the size and complexity of the job. Smaller items may be completed quickly, while larger kitchen ventilation or bespoke fabrication projects require more time for production and scheduling.
Do you deliver across the UK?
Yes. We offer UK-wide delivery, with arrangements depending on the product size, weight, and whether the order is a stocked item or a made-to-order fabrication.
What information should I send for a faster quote?
It helps to include measurements, drawings, material preferences, installation address, access details, and your target timescale. Site photos are also useful for larger or more technical jobs.
Can custom-made items be returned?
Custom-fabricated products are usually non-returnable unless they are faulty or do not match the agreed specification. Standard stocked items may be handled under the returns policy.
What should I do if my order arrives damaged or there is a problem with it?
Contact us as soon as possible with your order reference and clear photos of the issue. We will review it promptly and advise on the next steps.